Please include:

• Your organisation name and ASN.
• The affected port or connection identifier, and location.
• Your assigned peering LAN IPv4 and IPv6 addresses.
• The date, time, and time zone when the problem began, and whether it is ongoing or intermittent.
• The symptoms and expected behaviour, with relevant interface or BGP status and diagnostic output.
• Any recent changes and a contact for follow-up.

A useful email subject is 91IX support — AS<your ASN> — <brief issue>.

See the peering LAN prefixes and IPv6 numbering convention. Specific member addresses are assigned by 91IX.